Good review considering it was your first cruise Patty! I would just like to point out a couple of things to keep in mind for your next cruise. First, don't give up on Carnival. I've sailed with them 5 out of my last 10 cruises and even though there could be staff issues on a few, I never had a bad cruise. The drink package you mentioned, I know that the issue is not just related to Carnival. Royal Caribbean has the same procedure. I wanted to buy a package on our first RCCL cruise and was told we both had to buy one. My wife has never drank in the 25 years I have known her...she's just not interested. If your cabin steward kept you cabin clean, he's good. Just because you never met him (or her) should be of no issue. Next time in Cozumel, go to Paradise beach and get away from the markets at the port.