My condolences on the passing of your Father. In the first half of your review, you express how accommodating Carnival was in helping you through the situation. In the latter half, you complain about your trip insurance company. Is this what you are basing your one star rating on? If so, it is wrong. This is a review of the Carnival Triumph not your insurance company. Although you did have issues with your A/C, that in itself I feel does not qualify for only a 1 star rating unless you were on the ship for the whole cruise and they never fixed it.