My condolences on the passing of your Father. In the first half of your review, you express how accommodating Carnival was in helping you through the situation. In the latter half, you complain about your trip insurance company. Is this what you are basing your one star rating on? If so, it is wrong. This is a review of the Carnival Triumph not your insurance company. Although you did have issues with your A/C, that in itself I feel does not qualify for only a 1 star rating unless you were on the ship for the whole cruise and they never fixed it.
Review by akin1
In response to review, CrusinTim says ...
First, we are very sorry for your loss.
I agree w/CrusinTim with regard to the one star rating. It is hard to fathom how difficult your overall experience was but it sounded like you gave Carnival high ratings for their support during an extremely difficult time.
Perhaps after some time has passed you could review the insurance contract and decide whether or not to appeal the initial determination.
Very sorry for your your fathers passing. I do agree from your review Carnival went above and beyond in helping you all they could.
Travel insurance is like any other insurance, you have to read the policy to see what is and what is not covered. I always get more coverage then just the price of the cruise so it will also cover air lines and hotels that had been paid for.
From your review I would give the Insurance company "Zero" stars and I would give Carnival 4 or 5 for the all the help they gave you in your time of need.
Again my sympathy to your family.