Johngold
Moderator
Contributor Level: Captain

Review by brandimar1984

This was the worst cruise ive been on and the worst booking experience

In response to review, Johngold says ...

Why did you get off? What transpired that you had such a dismal experience? Please let us know.

thanks

Tags: Carnival Cruise Lines Caribbean - Bahamas Carnival Pride

9 Answers

glomarrone
Contributor Level: Admiral

So sorry that you had so many problems. ‚ I try to get everything in writing when booking a cruise. ‚ I bring copies of everything with me. ‚ So far I have not had any problems related to booking promises. I hope that it continues. ‚ Don't give uponcruising though. ‚ Use a different agency. ‚ There are plenty out there.

noname111
Contributor Level: Captain

Thank you for posting your review. It is unfortunate that you had a negative experience but you neglected to provide sufficient detail for the rest of us to understand what the real problems were. A couple things in particular...

 

"Also when booking I was mislead by XXX rep and booking agent. I was told that I would receive a $50 giftcard for XXX."  

If you did not book directly with Carnival, you realize that this has nothing to do with the cruise line, right?  It is unfortunate but not all travel arrangers are "professionals".

 

"The agent knew I wasn't  a member but told me I could give it to someone who was a member or get a guest pass to use my gift card."

It is unclear what "member" means.... member of what? If you are referring to Carnival's VIFP program, I think you may have been able to join via their website at anytime prior to booking the cruise. Another possibility is that this offer could have been a non-Carnival promotion. If that is the case, then how they handled the booking should be reported to the agency's owner, BBB, or a professional travel agent association.

 

"I got off the ship 4 days early and was charges $300 to get off while still in the United States".

This is something I do not understand at all.

 

Don't blanket blame Carnival for this experience because it sounds as though there were other entities involved.

AuntPinkie
Contributor Level: Captain

Getting off the ship early, why? If you booked with the Carnival Vacation Guarantee, then check this from the FAQ's at Carnival:

"HERE'S WHAT WE DO.

If you decide within 24 hours of the start of your cruise that it¢€™s not for you, simply notify Carnival¢€™s onboard Guest Services desk. We¢€™ll take it from there. And if you decide later that you want to give Carnival another try, we¢€™ll even give a $100 per stateroom onboard credit to any guest in your party who exercised the guarantee and, within a year, books another Carnival cruise. "

However, it doesn't sound as if you booked with Carnival or booked a fare that included this guarantee.

‚ 

I am very sorry you had such a bad experience.‚  I can't say I have ever had anything like that in 30 Carnival sailings (including the Pride).

BDRebel
Contributor Level: Captain

Just a guess, but the $300 for getting off the ship early may have been for the fine the line had to pay for breaking the anti-cabotage laws, which forbid a foreign flagged line from transporting people from one US destination to another without having a foreign stop.

Johngold
Moderator
Contributor Level: Captain

That's a law?

Sounds a bit silly, but when you think about --sorta makes sense.

deke01
Contributor Level: Cruise Director

I'm no big fan of Carnival but I can't imagine what was so bad it would have made me leave the ship early.‚  I hope the OP comes back to give more details.‚ 

davidshine507
Contributor Level: Third Mate

The Pride Abides - ‚ been on her 8 times - each time better than the last - it would appear that your problem was with the booking people - it's always best to request an e-mail spelling everything out in writing, and then just produce it if a problem arises...

ElvisGinger
Contributor Level: Purser

We too have had some bad experiences with Carnival. We took our last cruise with them in January 2016. We've spent more than 10K with them and when we contacted Carnival, all they would say was should've bought travel insurance. We told them to remove us from your database and I will no longer use them and I'll be sure to let friends and family members know about their lack of customer service. They said " tjats your business." Shame on Carnival....

noname111
Contributor Level: Captain

The issue of getting off the ship prior to the disembarkation point is a bona fide regulation. ‚ We ran into something similar asking questions about a transatlantic voyage which stopped in Boston before ending in NYC. ‚ We preferred to disembark in Boston as we live 20 minutes from the cruise port. We were not looking for a discount because we would have saved more than enough $$ to offset the penalty. The cruise line strongly discouraged this plan citing‚ regulations associated with premature disembarkation :/‚ 

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