"As soon as we arrived, it seemed caos. No one was there to greet, it seemed that the people that traveled before new where to go, but for me and my wife as first timers in Carnival it felt unorganized. Not impressed with the food or service. There was a problem with the alcohol purchased on the cruise. I don't think it was really resolved appropriately. The room and dinner staff were polite and very nice they seemed overworked and under paid."
I think for first time cruiser(s) it can be a wee bit intimidating going to a port. But so is traveling through an air port trying to make a connecting flight. However, in your review you did state that you traveled the royal Caribbean and it was much better and with that being said, I find it hard to believe that you didn't have any knowledge or sense of direction of where you should be going.
Not being impressed with the food service, well I guess it's a matter of taste and please tell us what the problem was with the alcohol purchase, we would like to know.