Review by grandmacruiser
In response to review, SimonCommunity says ...
You always have the option, though, of adjusting the auto gratuity up or down by visiting the purser's desk up until the last night of the cruise. You stated in your review under Crew & Staff that "everyone of them were great," so I'm not sure why you'd want to reduce the compensation the hardworking crew receives.
If you'd like to contact Carnival to seek a refund, you can find the phone number and other contact info here: http://cruiseline.com/bonvoyage/before-you-cruise/what-to-know/what-s-the-easiest-way-to-reach-your-cruise-line-
I can understand though that some people will not tip if it is not auto charged. Cruise ship staff do work very hard long hours and put up with lots of rude guest. They deserve the tips. $11.50 a day is not much, think of how much you would have to tip on 3 meals out a day.
I leave the auto tipping in place and if I get exceptional service I give extra cash to that person and tell them It is just for them, that I left the auto tipping in place. I sometimes give the cabin steward a tip at the beginning of the trip if I need something extra from them like blankets or Ice bucket filled twice a day. On RCCL the waiter saw that I did not like the menu, I asked if one dish would be served again and he had it made for me a couple times special order during the 2 week cruise (that cruise had a new menu for the Brits as the ship was going in and out of South Hampton)
Tipping is an added vacation expense but it can turn a good trip into a great trip by getting you better service. Like when in Vegas you tip the girl well and you will never have a empty glass in the casino.