I'm not in the "Travel Industry" as you state you are but I have been on 7+ cruises as well. First off, there is NO OV cabin # 283 on the Paradise. You tried to cancel your cruise 3 days prior to sailing? Unless you have travel insurance, you DO realize you would have gotten ZERO refund right? Because, as a "Travel Industry" professional, you would know without insurance you have to cancel NO EARLIER than 70-90 days (depending on cruise line) from sailing for ANY full refund and the amount goes down by days as you get closer to sailing. BUT, you would get nothing back for cancelling 3 days out without insurance. READ YOUR CONTRACT!!! Research before booking a cruise is essential, but being in the "Travel Industry", I guess you know that as well.