You really need to take a look at your "review" before saying the staff was rude. It seems like just because you have reach platinum level that you should have people hand feed you everything. You are really no better than anybody else that cruises, just get a few added perks. It seems as if you went out to purposely seek out negative things about your experience just to start some drama. I bet the only reason you reached platinum level is because you try and complain about everything hoping that Carnival will give you credits for free or discounted cruises. I highly doubt that there were holes in the towels and stains all over the place. This is one of the newer ships they have. I've been on some of the oldest ships they have that look to be in great condition. Maybe next time you should stay at home. It would make the cruise much better for the people who actually enjoy going off on them without people like you who complain the whole time you're there.
Review by Cruiser591
In response to review, jacobp89 says ...
WOW! Did you address these after your return?
Good Day, Was this your 26th cruise with this particular line? Or were there other cruise lines prior? Have you addressed your concerns with your travel agent or the cruise line themselves. please let us know what the results are when you have answers back. It would unusual for even a Carnival Cruise to go bad for a regular cruiser.
Wow! Not to highlight, but if you use a wheelchair do usually take your own with you when you travel? I would think that it would be much more convenient to have your own chair. I am wondering if you mentioned the sheet and towel issue to anyone while on the cruise. Shows can sometimes be hit or miss.. It shouldn't happen but things do happen. If your food isn't right, send it back.
I guess it could always be worse, you could have stayed home. :) The squeaky wheel gets the grease and if there are holes in towels, stains on floor and sheets, I bet there was a phone on the desk and do not take no for an answer. Trust me, If it were me, I would nag the life out of them if my room was not up to standards.
jacobp89........... you were not on this cruise, you were not in this suite so how can you say they made this up ? A review is ONE persons opinion of the cruise, not yours but the reviewers. I can not say if there were stains on the cabin, but I would not be surprised with the volume of people that are on and off a ship each trip. I can say that I have gotten towels on a Carnival ship that had holes in them once before. I can also state that service levels have declined over the years but I still enjoy cruising and still will cruise with Carnival.
Cruiser591 it may be time for you to upgrade from Carnival to a more upper level line like HAL or Celebrity to get more of the service that you expect. All cruise lines have kept prices about the same and cut cost and services from the "good old days" of cruising. I miss those days but still love being on a ship.
Sorry you had a bad experience. We've never had holes or stains. If we did I'd nicely ask for them to be changed. I mentioned the napkin on the lap thing to our waiter as well and he said, "Things changed."
It didn't ruin my trip but slowly all the little niceties are disappearing :(
Chocolate on the pillow, napkin on the lap, pulling out chars, etc. Again, it doesn't ruin my vacation. Going on our 9th Carnical cruise and have never had a bad one.
I, too, am a Platinum Member as are my Wife and 13 and 15 year old kids. Big Deal, I agree with the Member commenting on the Complaining Party, they sound like snobby spoiled babies. Disclaimer: I KNOW because I have acted the same way under different circumstances...
If you have an issue, get it resolved. Period. Get your Cabin Steward to change the sheets. If the Dining Room Staff was crappy, switch Dining Rooms or go to the Restaurant...You do not sound like an experienced cruiser. Try and be a little more assertive....You can make the trip what you want the trip to be,,,