CrusinTim
Contributor Level: Cruise Director

Review by fmotta

Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank

In response to review, CrusinTim says ...

So sorry you had a bad cruise on the Imagination. Something to keep in mind (not that it is an excuse) is the Imagination was built in 1995 and refitted in 2007 so the plumbing is old which may explain the septic type odor. Again, it's not an excuse and the Guest Services desk should have addressed it IMMEDIATELY!! As for the painting, vessels are maintained in port for safety of the crew especially when it comes to painting. This is no excuse but keep in mind it has to be done and the ship usually only has a 3 or 4 hour window for turn around (getting passengers disembarked and boarding new passengers). I note you reached out to Carnival and got a basic response. What I usually recommend passengers do is write a letter to their corporate. Mail it and you usually get a response within 2 - 3 months but you can be assured that someone ACTUALLY read your letter. In return the cruise line will respond with some type of amenity (discount and/or On board credit) towards another cruise with them. Email's are directed to a help type desk and you will not get the attention you deserve. I have been on 5 Carnival cruises and I have had many memorable times. PLEASE, do not let this be a decision maker regarding cruises in the future. Maybe a bit more research prior to booking like reading past passenger reviews will help you make a better decision. Best of luck and hope to see you on board ;)

Tags: Mexico Carnival Cruise Lines Carnival Imagination

1 Answer

fmotta
Contributor Level: Purser
@CrusinTim: Thanks for your info. Shipboard plumbing technology from 1995 should be sufficient to manage odor. That it was refitted in 2007 should mean that it is managed even better. I think there is even Less of a reason for this to occur.
Painting a lifeboat capstan motor on deck is not a safety concern (I was in a seafaring service). It can be done safely at any fair whether/fair sea interval when the passengers are not in cabin. It need not be the 4 hours you stated.
Since the large number of poor decisions made by Carnival have led me away from them goading compensatory freebees is of no concern for me. I wanted to inform them for the obvious reason... it stunk (literally), I was upset, and they deserve to know how they can improve. I was not given an indication that I was heard from either of the individuals that responded to my complaint. So, I am even further driven away from Carnival.
One bad choice by Carnival can be forgiven. Even a few. But Many on one cruise with no regard for the Customer is just blatantly unacceptable.
As for the research... sadly, the research parameters I had were "A cruise that is between the dates we had available". So, with a few hours of research we had two options. We evidently chose poorly with Carnival Imagination. This was reflected by the many poor choices made by both the shipboard and corporate staff. The world is strongly internet and phone based. Carnival can take the payment and make arrangements via the internet then they should respond to internet and phone feedback. Not to mention that they have plenty of time and the ability for many people to read the feedback at once so they can better respond to electronic feedback than pulp-and-pen feedback.

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