Hi Jodi. Sorry to hear you had a bad time on the Freedom. I too have sailed on various cruise lines (including Carnival five times) and can honestly say some of the sailings have been hit and miss. Since I began cruising back in 1990, I have sent a "review" type letter to the cruise line to spell out my experiences to them. Regardless of if the cruise was bad or above expectation, the cruise line welcomes letters like this to improve on or congratulate the crew on which you wrote. There are many different reasons you may have had the poor cruise you did but this was YOUR cruise so no reason can be acceptable. Try mailing a well written letter to the Carnival Corporate office . Do NOT send it VIA email. By mailing the review, the missive will actually get into the hands of a real person that has to take the time to read the letter. I have found that emailing the cruise line will in most cases will have you receive an automated response. The turn-around time may take two to three months but in return, the cruise line thanks you with OBC or a discount of some sort towards a future cruise with them. So don't give up on Carnival. After five cruises with them, I haven't. Good luck.....