A couple of questions... You state you requested a handicapped cabin but none were available? How did you book? Did you book guarantee or did you select a cabin? If you booked guarantee, that was a chance you took. If you picked a cabin when you booked, you would have known at the time if it was a handicapped cabin or not. You can request a certain table prior to your cruise when you are booking but table assignments in the main dining rooms are NEVER concrete. The final decision is made by the maitre'd prior to your cruise. When your wife broke her toe in the cabin, did you go to the medical center? If you did, they could have assured you received your ice bucket daily and you would have written proof of your accident if you need it in the future. We also tend to give our cabin steward an extra few bucks at the start of the cruise ONLY because we know how hard they work, NOT because we expect to get any special attention. Sounds to me next time you may want to consider booking a suite on a cruise line that offers butlers if you are expecting any special attention.
Carnival Freedom - SO SORRY
As a frequent cruiser, some off the issues you faced could have been avoided by following up with your TA and/or the representative that you dealt with with the cruise line.
I trust you contacted the line with your concerns after the cruise, I find that a clearly thought out letter is the best.
Clearly you have stated that you require a Handicap room. Did you book the room from the research you have done or was it a crap shoot that you were looking for one. Did you report the injury? Please follow up on that report.
I echo johngold and crusintim's thoughts, as well as their questions.
Whenever we book cruises, we specifically ask for an accessible cabin and confirm it at the time of booking. It's not a surprise as to whether or not we get one. That's why working with a real human, and not just going through an online tool, is the best for us.
As for wheelchair on boarding, that is also an issue with nail down with our travel planner. It has become a non-issue because we purchased a scooter for my husband so we are not held up by the cruise line.
If you had booked a specific accessible cabin you would have gotten it. If you were surprised to be at the front of the ship, you booked run of the ship where you get the cabins that nobody wanted.
Sorry you had troubles but if you do not pick a specific cabin you end up with what nobody else wanted.