Review by staceyzuazo

worst cruise of my life

In response to review, jjll64 says ...

I'm sorry to hear that you had a bad experience.  I've cruised Carnival for a number of years and found it to be a great experience overall.  Was there a particular aspect that did not go well?  Did you speak to the Hotel Director about your situation and the difficulties you had?  Often when I have a situation that arises, I speak to the staff and ask for some help or guidance in clearing the situation.  If the staff is not able to help I go up to the next level.  Mind you I don't sit back and say nothing... I try to dialogue with the crew to find a positive solution. I will agree that I've had some situation that were more difficult the other, but honestly... they were on the other cruise lines.  For me Carnival was always tops in solving the situation. 

Don't evaluate the whole cruise line on a 4 day cruise... Try a large ship for a 7 day period and I guarantee you will have a better experience... The cruise is what you make of it...

Tags: Carnival Cruise Lines Caribbean - Western Carnival Ecstasy

3 Answers

thank you for posting your review but sorry to hear it was such a poor experience. I don't understand the specifics of why the things you mentioned were so unacceptable but we have found that speaking up while on the cruise gets a response from the top down... but like jjll64 notes, we don't stew in our juices and then unleash after the fact. That said, Carnival is not a top-tier cruise line and those ports of call are so-so as well.  I hope next time you cruise, you have a much better experience.

Thanks for posting your first review here.  Carnival rooms are usually on the larger size.  We always get an ocean view room with the second bath and have never been disappointed.  Check out those rooms next time.  I have been on over 14 cruises with Carnival and was never disappointed.  However, perhaps Carnival is not for you.  Luckily, there are several other cruise lines for you to try.  HAL and Celebrity are two that I recommend. I hope that your next cruise goes smoother for you.  

Thanks for posting your review. Sorry you did not enjoy it.


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