Originally posted by:
I think this one has been asked months ago but there are new folks here.
In your opinion which cruise lines have the best n worst customer service over the telephone? (Not ship board customer service)
I’ve only dealt with Norwegian and Princess over the phone. Norwegian once and Princess several times. NCL customer service was surly and rude, maybe the guy was having a bad day??? The Princess folks have always been friendly and helpful when I’ve called.
And that is enuf to sour anyone on the whole line. Not fair, but reality...had the same experience once on RC...can happen to anyone. We have sailed on almost all off them, NCL remains our fav last few years....heres a tip....you get someone on the phone you don't like, or cant understand...I just hang up, and call back in 10 min or so...they're usually clueless you just called, and you'll get someone else...Getting an answer is way more important than their bad attitude.