JusMe
Moderator
Contributor Level: Captain

Bar service at the pool and Serenity. Do you expect it ?

I have noticed a few reviews where the ship is down graded for no or bad bar service by the pool.   After having cruised for over 20 years and having been on all the major lines I agree that bar service by the pool and in the serenity is expected,  not a luxury.  I'm on a cruise ship not a 6 Motel after all.

 

 

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13 Answers

Ewoodspark
Contributor Level: Captain

If you mean an actual bar area by the pool where you can get your own drinks, fine. If you mean that you expect a waiter to come around to ask you what you want, then no. Unless you are disabled you can get your own drinks. I do not know what a 6 Motel is.

JusMe
Moderator
Contributor Level: Captain

A 6 motel is the cheapest major chain hotel in the USA,  very bare bones,  a bed, a TV on a shelf and maybe a table and chair.... a no frills kind of place,  no shampoo, conditioner, or anything like that,  just small bar of soap and cheap towel.  

 

Cruise ships are supposed to be luxury.  Anyone that has been cruising for a decade or more knows what the service used to be like and still should be like (I can remember in the 70's my uncle said  "if I take a cigarette out,  a hand comes out of the wall to light it for me"  that was of the old Sitmar line I think .  Somebody that has only been on a few cruises or just one line has nothing to compare it to and does not know better.

 

I expect drink service by the pool and the serenity just as I do if I'm in one of the clubs or show rooms.  I'm paying for the cruise and 18% tip,  they can bring it to me.  yes I can get up and get it myself,  but I'm on vacation and paying for service.   I could also make up my cabin every morning, turn it down at night and go to the self serve laundry when I want fresh towels but that is not what a cruise is about.

Ewoodspark
Contributor Level: Captain

It is not a question of how many cruises anybody has been on. To me it is the fact that a number of people who cruise who seem to think they are a cut above anybody else and demand people to wait on them hand and foot. That is not the way we have been brought up in Lancashire as we are not beholding to anybody. We do not like anybody fussing over us, e.g a butler, and wish to look after our own needs. Yes, we may be on holiday, but not too idle to get drinks ourselves. If a waiter happens to ask us do we require a drink, then fine. If the staff are too busy then we will go to the bar.What is a serenity by the way?

JusMe
Moderator
Contributor Level: Captain

Serenity is a deck area of the ship that is adult only.  Nobody under 21 allowed.   It is typically at the front or back of the ship,  no loud DJ music,  nicer padded lounges, hot tubs and maybe a pool, tables and chairs, some shaded area with a bar, bar service and  an attendant for towels and any request you may have.

 

It is my favorite deck area, great place to lay back,  read a book,  have a drink, take a soak and not have loud kids or music.  

 

Nobody thinks they are a cut above to just expect the service that the cruise industry is supposed to give.

BDRebel
Contributor Level: Captain

Generally, if I want a drink, I will go to the bar to get it. However, if there is someone there to get it for me, so much the better.

Johngold
Moderator
Contributor Level: Captain

Well, while I agree to a certain extent with your comments, I am paying to be on this vacation and I expect a certain level of service. Yes, I have at times gone to the bar and picked up the drinks for us, but at 18% adder per drink for a server... I like to think there is someone there to earn it.

noname111
Contributor Level: Captain

Whether a land-based resort or a cruise ship, I do not feel it is unreasonable to expect wait staff service... and I am not even a drinker. It has absolutely nothing to do with wanting hand/foot servant or feeling a "cut above". 

As noted previously, I am paying a goodly sum plus gratuity for my vacation and the services available. 

Now what is ridiculous is if someone expected that service would be free.

BAK1061
Contributor Level: Captain

I absolutely expect to be served poolside.    Heaven forbid I get up and someone takes the lounge I reserved at 4:00 am

Ewoodspark
Contributor Level: Captain

I never realised that NJ was in Germany !!Big Smile

bogeyguy12
Contributor Level: Third Mate

 

I'm watching you, get up and I'll have that lounge chair. LOL!

 

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