Anyone ever have the Cruise Line cancel their cruise?

A few years back my wife and I booked a cruise through and agent and about 5 months before the cruise, the agent contacted us and said that the cruise was cancelled due to the ship being booked by a private party.  Come to find out it was large rock bands that had charted the whole cruise.  Has anyone ever heard of this?

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11 Answers

Only happened to us 4 months ago. Not a private party, just a complete change of route. We had booked a 7 night cruise on NCL Epic departing Barcelona and going to the Canary Islands in May 2017. Deposit was paid through an agency and all confirmed. It was only when I was looking at upcoming cruises with NCL that I noticed that this cruise was no longer showing on the schedules. I contacted my agent and surprise surprise, they advised me that NCL had changed their routings. They had though known this for 3 weeks. Not too pleased with this and NCL then sent an E-mail confirming their change. They very kindly offered $50 off another cruise !!!

I hope you did not have flights booked or anything like that yet.  I would be livid with a slap in the face like $50.  My wife and I were beside ourselves!

Fortunately, the flights so far in advance were not published so nothing was booked. I personally felt that $50 was an insult and I advised NCL of my disappointment which was acknowledged but they advised they could not move on the amount. It might just get us a weeks worth of speciality coffees at the atrium on our next cruise

I cannot believe that the agent did not alert you, nor NCL.  Yes, maybe I can.  Many years ago we booked from out of town a country club for a rehearsal dinner.  The club never told us that they later eliminated the catering.  Luckily a friend who lived nearby saw it in the paper and called us.  We had to fly down quickly and reserve somewhere else.  How do people run a business like that.  I wish that I had been a fly on the wall when you spoke to the travel agent.

Honestly, I cannot understand how this can happen.  I think that I would be the angriest at the agent. I guess that the agent didn't value your future business.

 

 

I agree.  This was terrible.

 

 

I guess all situations can arise when a cruise line decide to change their routings. The travel agent simply did not get around to advising us. If we had booked direct I would have hoped that NCL would have advised us as soon as they were aware of the change. Ironically, I had only asked the agent on the day that NCL changed their routings as to if the cruise was still being taken as I had spotted strange items on the NCL web site. The agent advised me there was nothing to worry about. However, I was never angry with the agent, just expressed our disappointment that they had not advised us. The deposit we had paid to the agent was transferred to another NCL cruise

Our cruise wasn't entirely cancelled but we were notified that due to a medical emergency on the preceding cruise, our voyage would not depart for on the original date. We lost a day and one port on our cruise.  Disappointed but did not allow it to destroy our wonderful vacation.

so if you lost a day, were you compensated?

Wow,  a whole whopping $ 50.00,  not even enough to get 2 dinners in the Steak House.  NCL is not known for customer service.   Even if it was a year off,  people do need to get vacation time from work and set things up for a trip,  what if you had nonrefundable air or hotel that was already purchased ? 

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