CrusinTim
Contributor Level: Cruise Director

Review by Annie5763

BEWARE THE NOISY JUNIOR SUITES ESPECIALLY 9632

In response to review, CrusinTim says ...

This is most unfortunate. I looked at the deck plans for the Anthem and saw nothing above, below or next to you that could be causing the sounds that you explain! Usually, the sounds you describe can be associated with a venue somewhere near your cabin such as a bar, buffet or restaurant. In your case...nothing. All there is around your cabin are more cabins. The maintenance staff and RCCL is aware of the issue but they can't explain it either? I hope you strongly complained to RCCL verbally and in writing because if this is an existing issue they are obviously aware of, yet seem to be ignoring it, they should be at least offering some kind of compensation for your cruise. After a busy day in port or on sea, a good nights sleep is what prepares you for the next day's events. On a cruise, you don't want to miss a day because you have to try to catch up on sleep during the day by napping. Best of luck and hope your future cruises are better. Bon Voyage....

Tags: Royal Caribbean Europe - Western Europe Anthem of the Seas

3 Answers

JusMe
Moderator
Contributor Level: Captain

Cruise lines like hotels know what the bad room are.  I had issues on NCL and on the second day got my cabin changed after a talk with the desk.

noname111
Contributor Level: Captain

This is unfortunate. Hopefully you get a response from RCI.  We had an issue with a Sky Suite on the Celebrity Reflection. After mentioning it to Guest Relations, they had the chief engineer come up, sent a plate of chocolate strawberries with an apology, and gave us OBC. From what I read on these comment boards, that response was a bit unusual.

I think the key to our success was the tone and approach we took to raising the issue. Sit by Guest Relations and you will see no end of guests who verbally assault crew members with ranting tirades about the most inane things. I truly feel for the crew in those instances. If/When you decide to send RCI a letter, consider what you say as well as how you say it.

I hope this works out to your favor and that you go on to have other fabulous voyages.

CrusinTim
Contributor Level: Cruise Director

You hit the nail on the head CM!! On one of our sailings, I had been sitting in the Atrium near the customer service desk for about an hour. One out of every 4 customers did nothing but rant about what I thought to be trivial issues to the reps at the counter. I have a saying, "It's not WHAT you say but the WAY you say it"! These 1 out of 4 passengers spoke to the customer service reps at the counter as though they were personally responsible for things like not having a robe waiting in their cabin or an elevator not working. Before I left and went up to the Lido deck, I waited on line to speak to a rep. I wound up getting the customer service manager and expressed my COMPLETE pleasure with the cruise and thanked him for his patience when dealing with ungrateful passengers. He was so grateful that he couldn't thank me enough for noticing and in turn, he sent up a bottle of Champagne to our cabin complete with 2 souvenir crystal glasses! After that, whenever I passed the customer service counter, he called me by name and waved. Remember, points of contact in any form of business are there to help. Granted, once in a while you may get a rep that is unhelpful but either they had an unhappy person before you or they are not well trained. My point is speak to others as you wish to be spoken to. Anytime you speak to someone to express pleasure or displeasure about anything, think about what you are going to say as well as HOW you are going to say it be it in person, over the phone or in writing. Bon Voyage....

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