2 Profiles

I inadvertently created 2 shiipmate profiles.  I put the wrong cruise in Roll Call and couldn't figure out how to delete it and add the correct one, so I created a new account. My question is this: how do I delete the first profile?

Thanks for any help.

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15 Answers

Hi BonnieRuth!  What’s the profile you want to delete?  Same name?

 

I want to delete the BonnieRuth profile and keep the BonnieRuthLee profile

Okay, I see there’s not much under BonnieRuthLee yet.  Would you prefer we help you fix the incorrect Roll Call under BonnieRuth so you don’t lose all the activity under that profile?

Yes please, that would be great!

Two questions:  What Roll Call do you want to delete?  And, would you prefer instructions on how to do it through the Ship Mate app or through Cruiseline.com?

You can't delete the profile yourself, but if you click on Contact Us at the bottom of the page, Simon will take care of it for you.

I'd like to delete BonnieRuthLee and through Cruiseline.  Thanks so very much for your help.

I’ve already sent an email to get the BonnieRuthLee profile deleted.  Wasn’t there also a Roll Call that you wanted removed from BonnieRuth?

Yes, the Roll Call for the September 18th Cruise on the RCI Jewel of the Seas.

 

Thanks so much for your help.

 

The folks moderate this forum are just awesome!  It wasn't my problem, but I love watching you work!Love

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