fmotta

fmotta
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Joined: 07/02/2014
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Carnival Imagination

June 2014 - Carnival Imagination to Mexico

Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank

I must have hit a bad cruise for my first cruise.

 

- Food was not as good as my average resturaunt.

Cold steaks and fish that must have been mishandled - it tasted terrible.

 

- Service was poor both in cabin and at dinner.

Called and asked for ice - then ~45minutes later I called again and was told that they had no record of my request.

Waited ~2.5 hours to be seated for dinner.

When I grew tired of waiting for a food server to come to discuss the bad steak and fish and ate the sides/bread.   When the server finally arrived ~35minutes later they asked about the food (stil on the plates) we said it was unacceptable.  They asked why I hadn't said something earlier.  My response was "I would have if there were someone around to tell".

 

- Cabin smelled from a combination of paint and septic tank.

Crew was painting outside my balcony filling the cabin with fumes  And when I called to ask that it stop nothing happened.  After ~90minutes I asked the crewman to stop.  He did after a few minutes.

When I complained about the septic smell there was no evidence of any action.  The smell dimished because we left the door open.  It built up when the door was closed.

 

I hear great things about cruises service and food.  There was none of that evident on my cruise.  When I sent feedback via the website after the cruise I got a relatively generic "sorry" response.

 

Luckily, we spent a lot of time outside of the cabin and we changed the timing for dinner as well as requested seating in a different location.  The service improved somewhat with a different server.  The food also improved a bit.  So, I speculate that this was either time of day or server related.

 

Not the experience one expects for a long established cruise lines.

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fmotta's Tips

Ensenada, Mexico - Purchase excursions when you land. We paid $30 for two for excursion. Pre-paid was $45 each.

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received a helpful vote on their Carnival Imagination cruise review - Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank

received a helpful vote on their Carnival Imagination cruise review - Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank

received a helpful vote on their Carnival Imagination cruise review - Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank

replied to the discussion, Carnival Imagination - Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank on the cruiseline forum.

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commented on a Carnival Imagination cruise review. - "@CrusinTim: Thanks for your info. Shipboard plumbing technology from 1995 should be sufficient to manage odor. That it was refitted in 2007 should me..." read more

shared a quick tip for Carnival Imagination"Nag a lot. Maybe that is what we did wrong."

added Jun 22, 2014 cruise on Carnival Imagination to their profile.

reviewed their Mexico cruise on Carnival Imagination and gave it 2 stars!