November 2013 - Royal Princess to Caribbean - Eastern
Beware of where your room is located. We booked a balcony 8th fl forward not realizing that the Princess theater was on the 6 &7 fl. We contacted the desk the 1st night to ask where the banging and vibration was coming from but couldn't get anyone to answer the phone. Next morning we went down to the desk and they couldn't give us an answer but we figgered it out. Christine said she would speak to her supervisor and get back to us. Nothing happen so that evening we went back down, and spoke to someone else who said the manager our off but would get back to us. Mean while when ever there was a show our walls vibrated and the noise was annoying. That evening when we returned to the room there was a message stating that they would ask the theater to lower their base and they would like to offer us "EAR PLUGS" which we could pick up at the desk!! NIce way to treat Platinium members!! (or anyone) Not impressed with their customer service!!