fhavelock

fhavelock
Purser

Joined: 12/26/2015
1
Cruise
1
Review
2
Helpful Votes

About fhavelock



Following

fhavelock's Past Cruises

Serenade of the Seas

December 2015 - Serenade of the Seas to Caribbean - Southern

Cruise on Serenade of the Seas 12/14--12/23

I'd like to offer you some constructive suggestions for your Customer Service personnel and your Guest Services desk. They both are in need of 'further training,' especially in the category of Smiling and Courtesy. There is quite a 'I'm better than you' attitude AND a 'you're wasting my time' air about them. They really need to remember that they are 'there for the people cruising,' not the reverse. ALSO, there was an incident that was handled VERY POORLY in the Chops restaurant.(Apparently, a person on the Cruise wasnt able to get into Multiple rooms with their room pass. Instead of asking the person to step outside the Restaurant, there was a heated exchange INSIDE!!! Three different personnel on FOUR successive visits inside the Restaurant argued with this Patron, disturbing everyone's meals! Very poorly handled!)

As well, our bed in room#4045 was extremely hard and barely usable. We could manage with the bed, and if assured that the Customer Service and Guest Relations personnel would seriously improve, we would consider returning. However, at this stage I would recommend that my friends NOT Cruise on this Ship!!

Read Full Review »

fhavelock's Tips

Serenade of the Seas Serenade of the Seas - Improve your Customer Service and Guest relations. Have them 'ditch the attitude. I found them to be pompous and rude. However, the 'wait staff' and servers/bartenders couldn't be more helpful and courteous.

Badges (Learn More)


Points (View Leaderboard)

0
This Week
33
Total

Recent Activity

received a helpful vote on their Serenade of the Seas cruise review - Cruise on Serenade of the Seas 12/14--12/23

received a helpful vote on their Serenade of the Seas cruise review - Cruise on Serenade of the Seas 12/14--12/23

shared a quick tip for Serenade of the Seas"Improve your Customer Service and Guest relations. Have them 'ditch the attitude. I found them to be pompous and rude. However, the 'wait staff' and servers/bartenders couldn't be more helpful and courteous. "

added Dec 14, 2015 cruise on Serenade of the Seas to their profile.

reviewed their Caribbean - Southern cruise on Serenade of the Seas and gave it 3 stars!