December 2015 - 9 Night Southern Caribbean (Ft. Lauderdale Roundtrip) Cruise on Serenade of the Seas
I'd like to offer you some constructive suggestions for your Customer Service personnel and your Guest Services desk. They both are in need of 'further training,' especially in the category of Smiling and Courtesy. There is quite a 'I'm better than you' attitude AND a 'you're wasting my time' air about them. They really need to remember that they are 'there for the people cruising,' not the reverse. ALSO, there was an incident that was handled VERY POORLY in the Chops restaurant.(Apparently, a person on the Cruise wasnt able to get into Multiple rooms with their room pass. Instead of asking the person to step outside the Restaurant, there was a heated exchange INSIDE!!! Three different personnel on FOUR successive visits inside the Restaurant argued with this Patron, disturbing everyone's meals! Very poorly handled!)
As well, our bed in room#4045 was extremely hard and barely usable. We could manage with the bed, and if assured that the Customer Service and Guest Relations personnel would seriously improve, we would consider returning. However, at this stage I would recommend that my friends NOT Cruise on this Ship!!