November 2015 - 7 Night Bahamas & Florida (New York Roundtrip) Cruise on Norwegian Breakaway
The ship is amazing, the entertainment for the children was great. The service in the Manhattan restaurant and the Italian restaurant was VERY slow and at times disorganized. I've cruises before on other cruise ships and the highlight of our trip was always exceptional service in the restaurants. But I don't know if it's because of the Freestyle Cruising, it falls short of attention to dining detail and quality service. It feels as if the wait staff have no incentive to go the extra mile or focus on the task before them. The room cabin attendant Gary was EXCEPTIONAL. We were sure to leave him and extra gratuity as a thank you for his attention to detail and professionalism.
The menu/food at the Manhattan restaurant and the buffet is repetitive
Otherwise, we enjoyed the accommodations and the ship.