January 2015 - Norwegian Epic to Caribbean - Western
I was quite glum upon seeing our room for the first time. We had requested a balcony, and yes, we got a balcony, but not one where you could sit out on the balcony and watch the sea, but and enclosed one where we had to walk up to the edge to see the water, and who wants to stand and meditate. Upon complaining long and hard enough, I was sent six chocolate-covered strawberries and a bottle of wine from their customer relations as if that made up for everything.
This is our 3rd cruise on the Norwegian, and the first that we did not like entirely.
The food was good, sometimes great, and there was always plenty of it. However, in some bars and restaurants we had to pay extra for desserts. The waiters for the most part were courteous, but not really friendly, with the exception of the employee who kept our stateroom clean. He was awesome!
All in all, it was a good vacation, but we're thinking at this time that when we plan a cruise again, it will not be with Norwegian.