August 2014 - Explorer of the Seas to Caribbean
The service on the cruise ship was excellent. The cruise director was fun and the entertainment for the most part was good. The dining room food was satisfactory. Our server and assistant server were excellent and tried to accommodate and vary the food at our table because of food allergies of two of us at table #631 anytime seating. Our table servers were Barrato and Simms. . The pastry chef could add some variety to the menu the same Danish and muffins were served every day with no variation, also dessert on the buffet was pretty redundant with very little change. After 9 days you get tired of seeing the same food offered.
The condition of the ship itself is pretty tired. Stains on couches and the balcony was in need of a good paint job. The carpeting was old and stain . The ship definitely need refurbishing.
We encountered a few day of our toilet not working and had to call maintenance many times. They would repair it and after a few flushes was broke again and again and again. Then we came back from going ashore in Labradee and there was no water for two hours or more. An ice bucket was not standard in the cabins nor where bathrobes. Both had to be requested.
The buffet closed early even on shore days. Tried to get a cup of coffee in the buffet and told it was closed. Went to the café for coffee and asked for lactose free milk and they would not accommodate me. They offered to sell me lactose free milk from the same café. I was irate and wrote a complaint. The next time I tried to get Lactose free milk at the café there was no problem. Someone got the message.
All in all I would give the cruise 3 stars. I had expected the stateroom to be in better condition with fewer maintenance problems and a cabin that was better then a low cost motel room.