ersexpress

ersexpress
Purser

Joined: 04/28/2015
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ersexpress's Past Cruises

Pride of America

April 2015 - Pride of America to Hawaii

POOR, POOR, Poor

1. No baggage cart or porter standing by in the unloading area.

2. Extremely small cabins.

3. Quality and quantity of food below average.

4. Dinning room service was horrific. Servers had little or no personality with no guest interaction. Service was slow and sometimes absent altogether. It took an average of 2 1/2 hours to get through every meal and as a result we missed two shows even though we were seat at 6-6:30 Pm.

5. Many shipboard instructions, both written & verbal were imprecise, ambiguous and unclear.

6. Charged $68.00 for laundry when flyer advertised " $24.00 per bag if submitted by Tuesday night. Mine was submitted on Monday.

7. Crew and staff poorly trained in all areas of customer service.

 

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ersexpress's Tips

Pride of America Pride of America - It appears as though NCL is attempting to drive everyone to specialty dining by it's indifference to all inclusive dining venues.

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received a helpful vote on their Pride of America cruise review - POOR, POOR, Poor

shared a quick tip for Pride of America"It appears as though NCL is attempting to drive everyone to specialty dining by it's indifference to all inclusive dining venues."

reviewed their Hawaii cruise on Pride of America and gave it 2 stars!

added Apr 18, 2015 cruise on Pride of America to their profile.