erni

erni
Third Mate

Joined: 06/15/2015
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erni's Past Cruises

MSC Divina

June 2015 - MSC Divina to Europe - Western Mediterranean

Bad cruise.

This was by far the worst cruise we have taken. Positive points: Beautiful and elegant ship, balcony cabin larger than other lines, visited some unusual ports. Negatives: Bed linen dirty and smelly even after requesting a change, very small TV with few channels and remote not working, no bar soap, inconvenient painting and washing of balcony (3 times). Food portions in restaurant were tiny, only one buffet for nearly 4000 passengers, offering almost same menu every day. Small area creates confusion and stress to get food, very difficult to find a place to sit down, not clean enough. Pool area downright dirty, with insufficient tables and chairs, staff not helpful, sometimes rude, same at some bars. Used to seeing crew cleaning and polishing all the time in other lines, but not here and officers appear to be unconcerned. Reduced number of elevators, several out of order the entire week. No advance information on decks for disembarking at ports visited, even crew gave wrong instructions. Returning is total chaos at terminals, buses or tenders, with no lines or organization. Took MSC tour to Montecarlo and was disorganized and rushed, repeatedly changing scheduled times and stops, leaving just minutes for free time. At La Spezia (Cinque Terre) there was a rail strike that day, and trains are crucial in this visit; the ship surely had to know about it but failed to let passengers know. In general it was very unfortunate that MSC did not deliver as we had expected, partly our fault for ignoring so many negative reviews seen before. They have a long way to go before they can compare favorably to the main cruise lines - Good luck! 

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erni's Tips

Naples, Italy - Took private tour to Amalfi coast, which is amazing, with beautiful views, villages.
Cannes, France - Took MSC tour that was very disorganized, changing stops and times constantly, leaving very little free time.
Civitavecchia (Rome), Italy - On our own, as we had visited there for several days in 2013, Hop On/Off buses terrible this time, very few, no AC.
MSC Divina MSC Divina - Stay away from this ship. We are sorry we did not follow previous passengers advice to look elsewhere.

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received a helpful vote on their MSC Divina cruise review - Bad cruise.

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