February 2016 - Brilliance of the Seas to Caribbean - Western
Overall cruise experience was good. Staff was pleasant, ship was clean, food was average-ish. Entertainment was better than anticipated. Biggest disappointment was using BJ's Travel to book the cruise. Not only did we not receive any special discounts, we were treated as a number. The 2 times I called for info/questions, I felt as if I was a bother to the agent. I asked to be placed on waiting lists for certain upgrades and the agent never followed up. I called upon our other travel agent as a favor and she had no problem contacting the cruise line and getting things done. No advantage whatsoever to using BJ's Travel.