eml

Our overall experience was very nice. Enjoyed the cruise and on board experience. Unfortunately, at the very end we had a bad experience. When we went to pick up our bags in our pick-up area (46) only one bag was there! Of course it was my wife's bag! She was quite upset. We had to look in every bag area to try to locate to no avail and could have missed our flight. We left without our bag. I do not like the way the bags are picked up by the cruisers. They are left for anyone to pick up and ours was. Why do you just let these bags sit for anyone to run off with? Nobody checks to verify that people are picking up the right bags. We had just had a discussion with a neighbor about how they also had lost 2 bags the previous year. I believe you need to get a better handle on how to deal with this process. As it turned out our bag was shipped to a local hotel and very fortunately returned to your ship. It was sent back to us via Fed-Ex. There was one item missing and the TSA lock was taken off. So, someone at the ship or hotel opened our bag and stole an item. Things in the bag were also out of place and obviously searched for valuables. This all leaves a very bad feeling with us and at this point I have no desire to take another cruise with Royal Caribbean. Cruiseline was great though. This was not your fault. All that you did was done well. Thank you.