November 2015 - 4 Night Western Caribbean (Tampa Roundtrip) Cruise on Carnival Paradise
Horrible Customer Relations
Being that this was our first cruise, we mistakenly reserved the bunk bed cabin while speaking to a rep on the phone. I asked about the twin beds and the rep on the phone said the beds could be pushed together for convenience. So we went ahead and booked it. However, what we were told turned out to be farce, it was a wall bunk bed. On board, we told customer relations that we are two 52-year old passengers with extreme back pain issues and neither one of us would be able to climb up on the small wooden ladder to get on the bunk bed. They said they could not do anything for us. We were not happy having to pay over $600 to end up sleeping on the floor!!! There was no customer relation efforts in improving our accommodations. Would you sleep on the cabin floor after paying that amount of money for a cruise!!!???