elbombero44
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Joined: 11/28/2015
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elbombero44's Past Cruises

Carnival Paradise

November 2015 - Carnival Paradise to Caribbean - Western

Horrible Customer Relations

Being that this was our first cruise, we mistakenly reserved the bunk bed cabin while speaking to a rep on the phone.  I asked about the twin beds and the rep on the phone said the beds could be pushed together for convenience.  So we went ahead and booked it.  However, what we were told turned out to be farce, it was a wall bunk bed.  On board, we told customer relations that we are two 52-year old passengers with extreme back pain issues and neither one of us would be able to climb up on the small wooden ladder to get on the bunk bed.  They said they could not do anything for us. We were not happy having to pay over $600 to end up sleeping on the floor!!!  There was no customer relation efforts in improving our accommodations.  Would you sleep on the cabin floor after paying that amount of money for a cruise!!!???

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elbombero44's Tips

Carnival Paradise Carnival Paradise - If you call a Cruiseonly rep, please be sure that rep provides you with the right description of the cabin you are about to reserve. And before you buy the Funship coupon book offered on board, please read the expiration date make sure it does not expire one month after!!!!

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received a helpful vote on their Carnival Paradise cruise review - Horrible Customer Relations

received a helpful vote on their Carnival Paradise cruise review - Horrible Customer Relations

received a helpful vote on their Carnival Paradise cruise review - Horrible Customer Relations

received a helpful vote on their Carnival Paradise cruise review - Horrible Customer Relations

uploaded a photo album from their Carnival Paradise cruise on 2015-11-19

added Nov 19, 2015 cruise on Carnival Paradise to their profile.

shared a quick tip for Carnival Paradise"If you call a Cruiseonly rep, please be sure that rep provides you with the right description of the cabin you are about to reserve. And before you buy the Funship coupon book offered on board, please read the expiration date make sure it does not expire one month after!!!!"

reviewed their Caribbean - Western cruise on Carnival Paradise and gave it 1 star!