November 2015 - Norwegian Pearl to Caribbean - Bahamas
NCL needs to get their act together in more ways than one. My wife and I booked a suite and it was to include priority check in, all 4 package offers, etc. When we checked in for our cruise, there was no priority check in for customers with suite/haven cabins, our initial key card was wrong that was given to us when we checked in, and we were issued 3 other key cards before it was finally made right.
Then at around 8 PM on Nov. 05, 2015 there was a diesel fire somewhere on the ship, and we were in our robes in our suite at the time. There was no announcement in our cabin, and we had to keep opening our cabin door to attempt to hear what was going on. Finally a crew member starting banging on our door and ordered us out of our suite. At around 10:30 PM we were finally allowed to return to our suite, but it was announced the A/C in the Aft cabins was shut off to clear the smoke and diesel fumes, which made me sick from the smell. Our A/C in our suite never worked properly at night after the fire. We did not get any sleep the night of the fire, and were very apprehensive, the A/C didn't work, our suite was hot and plus the lingering smell of diesel fuel. All the restaurants I had booked online via the NCL website for our cruise did not happen, so we had to rebook them when we got onboard, and the pillow selections we chose online did not happen. We must say that the onboard concierge attempted to make things right as much as she could, but there was nothing she could do about the fire, the A/C not working properly after the fire on the lingering smell of diesel. All in all, NCL ruined most of our cruise. All the food onboard was very good with one exception, the Italian restaurant was terrible. The fact that when the fire occurred and there was NO announcement in our cabin was and is a major safety issue and violation and jeopardized our well being and safety, fortunately the fire was contained and we did not have to evacuate the ship. We would never sail our the NCL Pearl again after this experience and feel NCL should provide us a credit for what we went through and were put through. We did report the lack of an announcement in our cabin to our concierge and that our A/C did not work properly after the fire and the lingering diesel smell.