February 2016 - 7 Night Eastern Caribbean (Miami Roundtrip) Cruise on Norwegian Escape
Food was great, ship was beautiful and clean, service was lacking, ship felt crowded.
This was our first Norwegian cruise. We have been on several other ships by Royal Caribbean, Celebrity, Costa and Carnival. The ship was beautiful and the food was great overall. The level of service was disappointing on all levels. Most specifically in the dining rooms. No eye contact and missed many requests. Felt as thought we had to wait for everything...buffet, lounge chairs, drinks, dinner etc.
No rules enforced on ship (smoking, underage drinking, disembarkation) which caused unnecessary chaos. Public areas were cramped, no where to sit. Bars cramped. Not a good ship for kids 13-21. Fine for smaller ones. Many things were ala carte. Not what we expected.