egerdel

egerdel
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Joined: 08/26/2015
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egerdel's Past Cruises

Carnival Glory

August 2015 - Carnival Glory to Caribbean - Western

informe

Yo hice la reserva con Uds. y me hicieron la confirmación para el Carnival

Glory el dia 27 de junio, para viajar del 15 al 22 de agosto. 

 

Reservé en la stateroom nivel 8 y asi me lo confirmaron Uds. 

en la número 8445, segun constancia que tengo en mi poder.

 

Al embarcar sin embargo, me enviaron dos niveles inferiores, al stateroom 6473.  Reclamé a las autoridades del barco pero me dijeron que era un problema de Uds. y me indicaron que me comunicara con un Sr. Shawn Andrews. 

lo hice telefonicamente y me indicó que le enviara un mail, que hasta la fecha no me

Considero que es una falta de seriedad de parte de vuestra empresa que indudablemente no solamente dudaré en contratar nuevamente, sino que si no lo solucionan lo divulgaré entre mis amistades, la mayoria de ellas muy afectas a realizar cruceros y ademas por todos los medios a mi alcance, facebook, tripadvisor,etc.

En cuanto al crucero en si puedo decirles lo siguiente;

 

Hubo  un problema con el fallecimiento de una señora que cayó al agua y provocó una demora de solamente dos horas  y ello nos impidió visitar las islas de Gran Caiman que era lo que mas interés teniamos. Considero que ello no justifica dejar de visitar un lugar programado, por falta de tiempo porque se reemplazó por visitar nuevamente Cozumel.

La compensación de $ 50 por persona por tal omisión es ridicula.

 hubo una invitación a un cocktail con el Capitan pero si bebiamos

algo teniamos que pagarlo. Eso es una invitacion a un cocktail.? Es la primera vez que

nos  sucede en todos los cruceros que hemos realizado. Lo comentamos y nos contestaron que era politica de la Empresa. En tal caso, inviten a un encuentro con el Capitan y no a un cocktail.

 

El servicio de a bordo, la comida, y  todo el personal fué muy bueno y estamos muy conformes

Espero vuestra contestación

Atentamente,

 

Ernesto Gerdel

 

*** TRANSLATED 8/27/15 BY GOOGLE TRANSLATE *** 

I booked with you. And made me confirmation for Carnival Glory day June 27 for travel from 15 to 22 August. I booked in the stateroom level 8 and so they confirmed you. the number in 8445, according to the record that I have in my possession. When embarking however, they sent me two lower levels, stateroom I Claim 6473. the authorities of the boat but was told it was a problem of you. And I indicated that I communicated with Mr. Shawn Andrews. I did by telephone and told me to send him an email, so far not me replied. I consider it a lack of seriousness on the part of your company which undoubtedly not only hesitate to hire again, but if you do not solve what divulge among my friends, most of them very affected to cruises and also by all means in my scope, facebook, tripadvisor, etc. As for the cruise if I can tell you this; 1) There was a problem with the death of a woman who fell into the water and caused a delay of only two hours and it prevented us from visiting the islands of Grand Cayman that was what we had more interest. I believe that this does not justify miss a scheduled place, for lack of time because it was replaced visit Cozumel again. The compensation of $ 50 per person for this omission is ridiculous. 3) there was an invitation to a cocktail party with the captain but drank something we had to pay. That is an invitation to a cocktail.? It is the first time it happens on all cruises we have done. We talked and we replied that it was company policy. In this case, invited to a meeting with the Captain, not a cocktail. 4) The onboard service, food, and the staff was very good and we are very satisfied I hope your answer

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