September 2015 - Carnival Breeze to Caribbean - Southern
This was not the most pleasant our 20+ cruises over the past 18 years. The room was very warm and when reported we got minimal response, no follow-up, and spent the mornings and afternoons out of the cabin, and nights sleeping on top of the bed covers. The rear deck pool was overly crowded and by mid afternoon the pool water was dirty and cloudy. The rear deck was too hot to walk on with bare feet, and only two umbrellas for over 100 deck lounges. Excursion waiting areas were over crowded and some had no signage for which trip was which. Our traveling companions had their rented wheel chair stolen from the hallway, and we still haven't heard if it was ever recovered. There were other customer service issues that could have been handled in a more positive manner. I cannot honestly call this the cruise from hell though because the dinner service and our waiters were fantastic, and were rewarded generously from us for their superb service. The menu and the food were spot on. Two of our 3 scheduled Carnival excursions were very enjoyable and done in the way we are used to Carnival doing. I had no issues with BJ travel and the way they set up the travel arrangements.