November 2015 - 7 Night Western Caribbean (Houston Roundtrip) Cruise on Norwegian Jade
The cruise started off rough kids got seasick the first day. We felt like the ship was moving too fast. We never been on a cruise where we felt that much movement
The first day of the shore excursions there was confusion as to what floor we should be at inorder to board the tenders. It was hard to hear what was being said over the speakers. There should be signs throughout the cruise to help navigate the passengers.
The main dining area(sit down ) Grand Pacific the food was not as tasty.
The waitress we had the first day we did not have a good experience with she was not friendly and courteous.
Overall crew members especially in the buffet area lacked customer service, friendliness, no smiles seems like they hated to be there.
Everyone should be more happy like happy happy , washy washy man! (the kids loved him that made there day!)
We loved our housekeeping, room cleaner room #10043 kudos to that team they did an excellent job in keeping our room neat and clean at all times# That was very important to us.
There should of been more kid activities during the day rather than at night.
None of the crew members knew exactly the location of any of the events. They should be more well versed