November 2015 - 7 Night Eastern Caribbean (Port Canaveral Roundtrip) Cruise on Norwegian Spirit
Overall customer happiness does not seem to be NCL’s focus. For instance I had called numerous times about the price of our cruise going down in price, and the NCL representatives did not want to give us the difference in the form of an onboard credit and we had 4 staterooms. We have cruised with Carnival before, and they are more than happy to accommodate this request.
Additionally, the ultimate beverage package was not honored by this website for one of our staterooms as originally promised. I do not know if this was an error on this company's part or on NCL's part. Either way, nothing was done to accommodate us in our displeasure.
Secondly, the tendering service in St. Thomas was atrocious! For instance, we had an excursion, and before all of the "pre-tendering" individuals got off of the ship, the crew member’s called tendering group #1 over the loud speaker. It was very disorganized and crowded. The crew members did not effectively control the crowds as the elevators were still running and people were cutting into the lines. Additionally, once we got off of the tendering vessel, there was not a step on shore. Our elderly mom, had to step a good three feet off of the tender to shore. This ended up pulling a ligament in her knee. While the crew members assisting individuals off of the tender were very helpful, it would have been advantageous to have the step on shore. We did notice the step was there when we got on the tender to go back on the ship.
Lastly, the ship had really rough seas and it did not seem like the ship’s crew changed course to help with the rocking and rolling of the ship. Everyone was “drunk walking,” even the crew members, because it was that uneasy. Several members of our party got seasick because of this.