December 2016 - Liberty of the Seas to Caribbean - Western
My father purchased this cruise for my family as a Christmas gift. He was able to get a very good room rate and some good promotions: Paid gratuities; $75 on board credit from Royal Caribbean; $75 matching credit from the travel agent; Free specialty dinner for two; Kids sail free; $25 on board credit from Royal Caribbean for first time cruisers from the Crown and Anchor Society.
While all of this looked good when the three rooms were booked, none of the credits materialized during the cruise. My dad spoke numerous times during the cruise to guest services and the crown and anchor ambassador about the credits....was always told they had limited access or ability to do anything; that they had to call the main office in Miami, which finally said there was no record of credits to be made and that my dad had to prove such a thing to make it valid otherwise. I guess they thought my dad was making this up or something. Anyway, after seeing how he was treated, I will NEVER use Royal Caribbean again.
No one seemed to care that we were frustrated, confused, stressed out, about all this....which boils down to being lied to by the cruise line. I'm not sure how Royal Caribbean got to be the top cruise line based on what I have witnessed on this our first cruise. Yes, they may have all the latest, fancy ships, but service means everything and that is lacking from what I saw on this, my first and now last, cruise with Royal Caribbean.
Oh, I almost forgot....had to pay for one of my children in order to board the ship....they claimed my 14 month old owed $30.40 that was not paid for during the reservation of the rooms. Kids sail free, I asked....was told that only covers two children. This was never disclosed during the reservation process.