dswalke2

dswalke2
Third Mate

Hometown: United States
Joined: 05/03/2014
14
Cruises
2
Reviews
3
Helpful Votes
326

About dswalke2



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dswalke2's Past Cruises

Liberty of the Seas

December 2016 - Liberty of the Seas to Caribbean - Western

Bad Experience for First Time Cruise....

My father purchased this cruise for my family as a Christmas gift. He was able to get a very good room rate and some good promotions: Paid gratuities; $75 on board credit from Royal Caribbean; $75 matching credit from the travel agent; Free specialty dinner for two; Kids sail free; $25 on board credit from Royal Caribbean for first time cruisers from the Crown and Anchor Society.

 

While all of this looked good when the three rooms were booked, none of the credits materialized during the cruise. My dad spoke numerous times during the cruise to guest services and the crown and anchor ambassador about the credits....was always told they had limited access or ability to do anything; that they had to call the main office in Miami, which finally said there was no record of credits to be made and that my dad had to prove such a thing to make it valid otherwise. I guess they thought my dad was making this up or something. Anyway, after seeing how he was treated, I will NEVER use Royal Caribbean again.

 

No one seemed to care that we were frustrated, confused, stressed out, about all this....which boils down to being lied to by the cruise line. I'm not sure how Royal Caribbean got to be the top cruise line based on what I have witnessed on this our first cruise. Yes, they may have all the latest, fancy ships, but service means everything and that is lacking from what I saw on this, my first and now last, cruise with Royal Caribbean.

 

Oh, I almost forgot....had to pay for one of my children in order to board the ship....they claimed my 14 month old owed $30.40 that was not paid for during the reservation of the rooms. Kids sail free, I asked....was told that only covers two children. This was never disclosed during the reservation process.

 

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Navigator of the Seas

May 2015 - Navigator of the Seas to Caribbean - Western

Serenade of the Seas

March 2015 - Serenade of the Seas to Caribbean - Western

Spring Break Cruise 2015

We loved this ship! Very clean, people were friendly, food was great. Good children section. Something to do 24/7...only negative thing to say was that the main theater only had one real event during the 7 night cruise...I would have expected at least two shows.

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Navigator of the Seas

April 2014 - Navigator of the Seas to Caribbean - Western

Disney Dream

March 2013 - Disney Dream to Caribbean - Bahamas

Mariner of the Seas

November 2011 - Mariner of the Seas to Caribbean - Western

Monarch of the Seas

February 2011 - Monarch of the Seas to Caribbean - Bahamas

dswalke2's Tips

Falmouth, Jamaica - Aggressive people outside of the secured area...but police and security in site.
Serenade of the Seas Serenade of the Seas - Great ship. I was amazed at how clean it was. Great wood details in the English Pub and Safari Club bars. The self-leveling billiard tables are something to see! Our grandchildren loved the Ocean Adventure activities and cried when we went to take them out for dinner. Very good ship for families.

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received a helpful vote on their Liberty of the Seas cruise review - Bad Experience for First Time Cruise....

checked in for the roll call for Sep 25, 2016 cruise on Liberty of the Seas!

checked in for the roll call for Sep 4, 2016 cruise on Liberty of the Seas!

checked in for the roll call for Jun 21, 2015 cruise on Navigator of the Seas!

checked in for the roll call for Mar 13, 2016 cruise on Allure of the Seas!

checked in for the roll call for Jan 22, 2018 cruise on Independence of the Seas!

received a helpful vote on their Liberty of the Seas cruise review - Bad Experience for First Time Cruise....

received a helpful vote on their Liberty of the Seas cruise review - Bad Experience for First Time Cruise....

reviewed their Caribbean - Western cruise on Liberty of the Seas and gave it 2 stars!

added Dec 11, 2016 cruise on Liberty of the Seas to their profile.