February 2015 - 14 Night Western/Eastern Caribbean (Ft. Lauderdale Roundtrip) Cruise on Nieuw Amsterdam
Customer service (with a few notable exceptions) was terrible. The carpet in the Lido deck was threadbare under the chair legs. The Eastern initerary was lackluster. Western ports were interesting as was Half Moon Bay. But the service was constitent.... Disappointing.
I would still recommend Holand America... (Baltics and Alaska Cruises were wonderful). But I would not recommend Nieuw Amsterdam.