February 2016 - Norwegian Getaway to Caribbean - Western
The ship, the ports, the food, the service were great. The best ship I have ever been on. The only major issue that I had was with tipping. They take out $13.50 per person from your credit card for every day on the cruise. Which was supposed to cover the wait staff and room steward. But since we were comped 4 specialty restaurants and used them they also charged you 18% of the check so you were paying twice for the same service. I also tipped at the other restaurants.
On one of their daily programs it stated that if you wanted to make a change to the amount of tips on your credit card go to guest services. Which I did. I was told they cannot do anything about it and that I would have to fill out a form and send it to corporate to make the credit. They didn't say that on the daily programs they gave out. Anyway since I tipped everyone on my own and was going to tip the room steward I requested that all the tip money they withheld on my credit card be credited back to me. As I was pretty upset the manager at guest services emailed the request to corporate for me. My daughter in the other cabin had the same issues. Waiting on a refund of the tip money they took out of my credit card. But don't be afraid to book this ship. It was fantastic.