March 2015 - Celebrity Equinox to Caribbean - Western
Latina of Cruises Only made my booking a nightmare. I talked w/approx. 12 people and a few from Celebrity. Cruise itself wasn't bad. It was the beginning & end. They lost one of our bags and said it was our fault (after the cruise) due to us not picking it up. It was a new bag we bought on ship as we bought a ton of souvenirs. When we saw our regular bags, it didn't even occur to us to look for a bag we had never used. Noticed it after we left and now they are charging us 53:00 dollars as they said we didn't pick it up. It wasn't there to pick up as we took all the luggage in our pile and nothing was left, plus we had gotten down there late so they had plenty of time to have it there. For them to blame us for them not putting that bag with our other luggage & now charging us is crazy. I will write to corporate and once again be on the phone forever. Will never go thru cruises only to book and not even sure if we want to cruise again. We used to love it but this whole experience left a very bad taste in our mouth. Thanks for nothing.