January 2016 - 7 Night Western Caribbean (Miami Roundtrip) Cruise on Carnival Splendor
poor customer service. far too many smoking sections
Very unique ship, shows were good and the 9 piece band was fantastic. But on the down side. eating at the same table, same restraint and basically the same food fetus very boring. They close most of the buffet restaurants so your stuck eating the same food over and over again. They don't seem to care about cleanliness in the restaurants and buffets. They don't have anyone at the entrances promoting the use of hand sanitizer like the other cruises I've been and the sanitizer stations are not easily accessible. The tables don't get cleared promptly and dirty dishes sit on the tables for a while. They employ more people to sell alcohol than they do to clean the reading area. The customer service is none existent. None of the rules area enforced which leads to people being able to smoke pretty much where ever they want. And that's with the huge smoking area they provide. Three floors on the starbour side are dedicated smoking Ares which should be enough but isn't. You complain about it to customer service and they tell you to stop complaining about it. I won't ever cruise with carnival again nor would I recommend it.