December 2015 - MSC Divina to Caribbean - Eastern
The overall cruise experience for my family was quite disappointing. The embarkation was well done; quick and easy. After that it went downhill. The on-board communication was almost non-existent. When we booked the cruise we were given 2nd seating at dinner. We were told this could be changed once on board especially since we had a family with young children. When this was requested the first night we were told that we should never have been told that; but that they would get back to us the next night. NEVER heard from anyone again. The result was our children falling asleep each night at dinner.
A medical emergency forced the ship to turn around on Wednesday evening resulting in the loss of 7 hours and therefore the Port of call for Friday had to be scrapped. Instead we went to Nassua for 3 hours. A complete waste of time. While i completely understand the need to take care of a passenger; it was foolish not to fly them off; quicker for them and respects the 1,000+ other passengers. BUT the biggest thing is that the only thing the 1,000+ other passengers were told was thanks for understanding. No comp., No attempt to allow more time ashore; no nothing.
The crew on board; almost all of the time was unable to help with information; directions; etc...
Most likely will never cruise with MSC again and will not recommend to anyone.