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Pride of America

Pride of America

Sail date: March 11, 2018

Think twice. Bad cruise experience and terrible customer service

We booked a Hawaiian cruise with Norwegian for our 40th anniversary. Two weeks before the cruise they cut a day off the cruise making our 7 day cruise a 6 day cruise. The ‘gesture of gratitude’ was to reduce the cost by 1 day. So the gratitude for reducing my cruise by a day was to refund me 1 day. Really? To make matters worse, we get a letter in the cabin telling us that my first excursion of Road to Hanna in Maui is cut short due to a landslide. We decided to still do the excursion because the person at the excursion desk convinced us that we were not missing anything really because not much is past the town of Hana. We get on the tour bus and find out that there is no landslide. The tour was cut short at the request of NCL because they got to port later than expected. Also found out that we missed the seven sacred pools and the wine tasting. Yet we paid full price for the tour. Not cool. I also have to say that the ‘Pride of America’ is in serious need of some pride. My wife and I have cruise over 20 times in the past 40 years. Mostly on Carnival and Royal. First time on Norwegian and likely our last. Dining area windows were so dirty that my camera couldn’t focus on the dolphins we noticed swimming by. Lots of rust areas on the ship including on our balcony. We were watching a show in the theater while it was raining outside and water was dripping from the ceiling. Overall the ship is old and dated. Staff was nothing like any of the other cruises we have been on. They just didn’t seem happy. Few smiled or even said Hi. Never saw our steward until the last day. We made the best of it for our 40th anniversary but I wish I could go back in time and do something different.

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Pride of America

Pride of America

Think twice before booking on this cruise

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