December 2015 - 10 Night Eastern Caribbean (New York Roundtrip) Cruise on Norwegian Gem
My wife, 2 children and I took your cruise on the above dates.
The cleanness was good and food service was wonderful. However, The entertainment was questionable for the following reasons;
1. As I understand the ship did not have a DJ until arrival to island of ST, Martenee and in the Bliss lounge, they had an Ipod playing random music furthermore, this was a Caribbean trip on the entire trip they provided 80 minutes or less of Spanish music even thus they had a reggae band. The cruise had a lot of Spanish speaking people. My wife and I found it frustrating, we were expecting something totally different.
2. The first day, I was personally offended by a bartender in which I had to called his supervisor and I waited for over 45 minutes to see him. He proceeded to make excuses of his subordinate behavior which truly irritated me and I walked away. I witnessed at least three other similar incidents.
I recommend employee receive training in customer service 101.
*** EDITED 1/8/15 BY CRUISELINE.COM TO REMOVE PERSONAL INFORMAION ***