December 2015 - 10 Night Southern Caribbean Carnival Journeys (San Juan To Port Canaveral) Cruise on Carnival Sunshine
After 15 - 20 cruises in Carnival and Royal Caribbean, this was very disappointing. I paid for two passengers(balcony rate). At the last minute, my significant other could not go. I did pay full price for both passengers. I.e., I paid about $800 extra for a second person. I was suppose to be given a $75 promotion for a dinner in one of the restaurants. I was given 1/2 only $37.50, even though I paid fully for the second person. Other items dissapointing:
1) no refrigerator in room 2) lack of account/dinner menus/ room service ordering on the TV. 3) confiscated a second bottle of wine and ship threw it away. again I paid for two passengers. 4) I was suppose to be refunded port charges($104) which I have not received.
My question will you respond to this. How do you feel about the "customer service" on my trip? If your were the customer, would you be satisfied?
*** EDITED 12/28/15 TO REMOVE PERSONAL INFORMATION ***