daveharrisonjr

daveharrisonjr
Purser

Joined: 12/28/2015
1
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daveharrisonjr's Past Cruises

Carnival Sunshine

December 2015 - Carnival Sunshine to Caribbean - Southern

Very Dissapointed

After 15 - 20 cruises in Carnival and Royal Caribbean, this was very disappointing.  I paid for two passengers(balcony rate). At the last minute, my significant other could not go. I did pay full price for both passengers. I.e., I paid about $800 extra for a second person. I was suppose to be given a $75 promotion for a dinner in one of the restaurants. I was given 1/2 only $37.50, even though I paid fully for the second person. Other items dissapointing:

1) no refrigerator in room  2) lack of account/dinner menus/ room service ordering on the TV. 3) confiscated a second bottle of wine and ship threw it away. again I paid for two passengers.  4) I was suppose to be refunded port charges($104) which I have not received.

 

My question will you respond to this. How do you feel about the "customer service" on my trip? If your were the customer, would you be satisfied?

Thank you.........

*** EDITED 12/28/15 TO REMOVE PERSONAL INFORMATION ***

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received a helpful vote on their Carnival Sunshine cruise review - Very Dissapointed

received a helpful vote on their Carnival Sunshine cruise review - Very Dissapointed

received a helpful vote on their Carnival Sunshine cruise review - Very Dissapointed

received a helpful vote on their Carnival Sunshine cruise review - Very Dissapointed

received a helpful vote on their Carnival Sunshine cruise review - Very Dissapointed

received a helpful vote on their Carnival Sunshine cruise review - Very Dissapointed

reviewed their Caribbean - Southern cruise on Carnival Sunshine and gave it 1 star!

added Dec 9, 2015 cruise on Carnival Sunshine to their profile.

shared a quick tip for Carnival Sunshine"Need to upgrade to other ships amentities"