August 2015 - Freedom of the Seas to Caribbean - Western
My boyfriend came on this cruise together and we were having a great time. Yet, one day my boyfriend had too much motion sickness meals and fell down and they provoked his AND MY alcohol for an entire day when we bought the highest package, we were told we would receive a discount for the days lost- but it was not on the bill!!!! I have been on 17+ Royal cruises and never have been treated this way! I feel cheated for an entire day when we spent this much money for a cruise and not even to be refunded. We were with my parents Daniel and Margie Poole who should of got their money back for that day. Julie at the help desk was AMAZING and the guy at the Poolside Bar was also very good to us indeed. My rating is good because of the trouble we had with that one day. Another thing, One of our shore excursions to Stingray City was amazing but it needs to be more specific telling u, u basically spend 40 mins actually doing something and the rest is on a bus or on a boat. That was a long waste of time. Tho the stringrays were amazing. PLease advice me on what you can do for my parents on receiving their money back.