December 2015 - Grandeur of the Seas to Caribbean - Bahamas
All in all we had a very enjoyable cruise. Every member of the ship's staff that we encountered was very pleasant, upbeat and helpful, especially our cabin Steward, Igede. The food was good, although we thought that the menu selections on some nights was limited. We dined one night at Chops, and that was outstanding! They offered a wide variety of entertainment, and all of it was interesting and enjoyable. The ship was well decorated for the Christmas holiday, and with the carol singing and Santa handing out gifts on Christmas morning, it made for quite a festive trip. We also enjoyed the day in Nassau and at Key West.
The only issue we had was when we tried to rent a cabana on Coco Cay. We completed the rental agreement, but a day before we were to arrive at Coco Cay, we received a note saying that we could not get a cabana, as they were only available to guests who were serviced by the concierge. After we expressed our displeasure, the excursions manager took several actions to compensate us for the inconvenience and the misunderstanding. While the experience was disappointing, we felt that the management did try to do what they could to provide some satisfaction.
We would consider trying this type of cruise again in the future.