March 2015 - Enchantment of the Seas to Caribbean - Bahamas
This was only my second cruise with Royal Carribean and it has been about 10 year since I cruised the last time. The weather was beautiful, the boat is beautiful and we were very pleased with all of the events and with the care and professionalism of the staff. We felt very well taken care of during our entire visit. During the last night of our cruise our room and several others were flooded when they drained the pools on the way into port. The staff was immediately responsive and within 45 minutes we were settled into another room and had been told that we would be compensated for our inconvenience. This all occurred around 3 a.m. But even the next day, during our departure, they apologized for any inconvenience and gave us VIP treatment upon exit. Can't say enough about how wonderful they were in a time of crisis. We will go again and I'm sure have an equally wonderful time!