August 2016 - 7 Night Alaska (Seattle Roundtrip) Cruise on Explorer of the Seas
PRO - Jerime our cabin person was great! Checked with us daily to see if there was anything he could help us with. Every employee we talked to on board was gracious and helpful. Our host waiter and his supervisor in the dinning room also were very helpful in assisting with meals for my grandson who has severe seafood allergies, making sure that his meal was brought separately assuring no contamination by seafood in the kitchen or transport.
CON - There was a problem with the menus getting mixed up. Seven people at our table. At several meals we received different menus. At lunch one day we ordered the crab and clam chowder and were served pumpkin soup. Nothing was said, the pumpkin soup was put in front of us and the server started to walk away. Four of us said we had ordered the chowder not the pumpkin; the server said there is no chowder, just pumpkin and walked away. He did not say anything when we ordered the soup and afterward he disappeared. After that we started rechecking and comparing our menus and that is when we realized similar items on our menu while at least 3 or 4 of the entrees, soups and appetizers were different. Also, while I used the spa for at least 5 services I found the massages and facials to be overpriced as a premium treatment while they were mediocre. The accupuncture was exceptional. I had extra services since they did offer the 10% to 30% off.
Overall, I still rated this cruise a 5 star due to due to having thoroughly enjoyed this vacation with my family, seeing Alaska for the first time, and the helpful friendly staff you employ. I enjoyed speaking to the staff and hearing about the Countries they call home. Carol Waitman.