cruznuts

cruznuts
Second Mate

Hometown: Houston
Joined: 04/23/2011
25
Cruises
1
Review
5
Helpful Votes
430

About cruznuts

Middle age couple that loves to cruise! We've done 23 so far, and are currently booked on 2 more, a 7 day Caribbean on Liberty of the Seas in September, '16, and a 13 day transatlantic on Norwegian Epic for April, 2017


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Cruise Lines: Princess Cruises

Ships: Grand Princess

Destinations: Hawaii

Ports: Honolulu, Oahu


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Cruiseline: Princess Cruises

cruznuts's Upcoming Cruises

cruznuts's Past Cruises

Serenade of the Seas

April 2016 - Serenade of the Seas to Caribbean - Southern

Abbreviated Cruise (through no fault of the cruise line)

A short review of Serenade of the Seas, 11 nights starting (for most) 4/18/16.  Due to massive amounts of rain in our hometown (Houston TX) we missed the ship (1st time in 23 cruises we missed a ship) and through a series of successes and mishaps, we were able to join the ship at it's first port of call, Oranjestad, Aruba on Thursday, 4/21/16.  Overall, we were extremely pleased with the ship, crew, food, service, decor, operation, etc.  Food was excellent for the most part, and this from the complimentary offerings only, we didn't avail ourselves of the specialty restaurants.  Service equally so, staff was attentive, friendly, superbly professional, more so than we expected from something other than one of RCCL's "mega-ships".  The shortcomings, if any, concerned the people connected with "Guest Services" who were, through no fault of their own, placed in extraordinarily difficult circumstances, actually at both "ends" of the cruise, at the beginning with those of us unable to complete initial boarding in Florida, as well as departing guests due to a medical emergency onboard causing an overdue arrival at the end of the cruise.  Our only real problem (trying to be completely fair here) was getting caught in between ship vs shore personnel, with both sides "pointing the finger" as it were, in the opposite direction.  Ship staff said it was up to RCCL's emergency staff in Florida to do or perform X, while on contacting the home office, we were told that it was something "ship personnel were supposed to take care of".  As well, after a certain hour, a supervisor was unavailable at either office, onboard or ashore, no one in fact to make a decision other than to tell us either a) it was up to "the other guy"; or b) there was nothing they could do.  The situation was, in fact, easily rectified upon reaching the airline the following day, leading one to believe that the ship personnel weren't, as they said, in contact with the airlines.

 

To finish on a positive, overall, we'd take this cruise, this ship, and this line again, secure in the knowledge of solid value for our vacation dollar.  The circumstances and/or consequences of unforseen difficulties made it difficult at times for everyone, but I think Serenade's positives far outweigh any "less-than-superior" aspects.

 

Hope this helps someone considering this ship/line.

 

Cruznuts

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Caribbean Princess

November 2015 - Caribbean Princess to Caribbean - Western

Grand Princess

March 2014 - Grand Princess to Hawaii

Norwegian Jewel

October 2013 - Norwegian Jewel to Caribbean - Western

Crown Princess

March 2013 - Crown Princess to Caribbean - Western

Carnival Magic

September 2012 - Carnival Magic to Caribbean - Western

Norwegian Pearl

February 2010 - Norwegian Pearl to Caribbean - Eastern

Norwegian Pearl

February 2010 - Norwegian Pearl to Caribbean - Eastern

Norwegian Spirit

January 2009 - Norwegian Spirit to Caribbean - Western

"Our first New Orleans Cruise, kids with us"

Norwegian Spirit

January 2009 - Norwegian Spirit to Caribbean - Western

Carnival Ecstasy

October 2007 - Carnival Ecstasy to Caribbean - Western

Carnival Ecstasy

October 2007 - Carnival Ecstasy to Mexico

Carnival Conquest

October 2006 - Carnival Conquest to Caribbean - Western

"Our Motorcycle Club Cruise"

Norwegian Dream (RETIRED)

December 2005 - Norwegian Dream (RETIRED) to Caribbean - Western

"Youngest Daughter's Birthday Cruise"

Norwegian Wind (RETIRED)

May 2005 - Norwegian Wind (RETIRED) to Caribbean - Western

"Actually Norwegian Sea (not listed), our 2nd cruise on this ship"

Rhapsody of the Seas

October 2003 - Rhapsody of the Seas to Caribbean - Western

"Our 25th anniversary cruise"

Rhapsody of the Seas

October 2003 - Rhapsody of the Seas to Caribbean - Western

Celebration (RETIRED)

April 2003 - Celebration (RETIRED) to Mexico

"Jubilee (not listed), Celebration's sister ship"

Carnival Triumph

March 2003 - Carnival Triumph to Caribbean - Eastern

Carnival Triumph

March 2003 - Carnival Triumph to Caribbean - Eastern

Rhapsody of the Seas

June 2002 - Rhapsody of the Seas to Caribbean - Western

Rhapsody of the Seas

May 2002 - Rhapsody of the Seas to Caribbean - Western

Norwegian Wind (RETIRED)

March 1999 - Norwegian Wind (RETIRED) to Caribbean - Western

"Norwegian Sea, now Super Star Libra"

Norwegian Star

March 1998 - Norwegian Star to Caribbean - Western

"The original Norwegian Star, formerly the Royal Viking Star"

Celebration (RETIRED)

October 1988 - Celebration (RETIRED) to Caribbean - Eastern

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received a helpful vote on their Serenade of the Seas cruise review - Abbreviated Cruise (through no fault of the cruise line)

received a helpful vote on their Serenade of the Seas cruise review - Abbreviated Cruise (through no fault of the cruise line)