cruzfamily

cruzfamily
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Joined: 04/06/2015
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Norwegian Epic

March 2015 - Norwegian Epic to Caribbean - Western

Poor Customer Service

We have been cruising for 18 years, but this was our first time on Norwegian.  The ship was beautiful and very clean.  There was always something to do to keep us busy.  The downfall was the customer service.  We had several encounters with rude crew members that were not accommodating. Our cabin steward never made it to our room before 2:00 pm each day, which was very frustrating.  If we needed something we had to call or go looking for her.  We have cruised with 3 other cruise lines and the customer service has always been exceptional, but that was not the case this time.

 

 

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cruzfamily's Tips

Cozumel, Mexico - This was our 3rd time there. It is always nice to visit Cozumel.
Norwegian Epic Norwegian Epic - Be sure to get a cabin near the elevator. It makes navigating the ship easier.

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reviewed their Caribbean - Western cruise on Norwegian Epic and gave it 3 stars!

added Mar 29, 2015 cruise on Norwegian Epic to their profile.

shared a quick tip for Norwegian Epic"Be sure to get a cabin near the elevator. It makes navigating the ship easier. "