cruisinjoan
Second Mate

Hometown: Dover
Joined: 06/11/2015
5
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2
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11
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cruisinjoan's Past Cruises

Seven Seas Navigator

October 2016 - Seven Seas Navigator to Other (Asia/Africa/Middle East)

Wonderful Cruise

This cruise, although pricey, was a wonderful way to see Africa.  It was worth every penny for the trip of a lifetime.  An all-inclusive cruise may be on the horizon again in my future.  It was so nice not having to be charged for anything outside of going to the shops or the spa.  The room was spacious with a sitting room and a balcony.  Our cabin stewardess was the best.  and the food...filet mignon and lobster tail every night of the week if you wanted it.  The only frown I would bestow would be the entertainment.  It was so-so, but they did have wonderful lecturers on board from the Smithsonian.  They also had free laundromats on board to be able to wash your clothes for such a long trip.  Would I cruise with Regent again - absolutely.

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Legend of the Seas

February 2015 - Legend of the Seas to Caribbean - Southern

Pride of America

September 2014 - Pride of America to Hawaii

Our worst cruise ever

Angry

To whom it may concern: My husband and I are gold latitude members and we just completed a cruise on the Pride of America on the 9/27 sailing, or should I say we jumped ship a day early.  This was my 15th cruise and to say I was disappointed would be an understatement.  Reservation #26228124.  The reason I'm writing this letter to public relations and not the marketing staff is because when I got the email about taking the post cruise survey, it put me into some company called Survey Monkey where I was unable to take the survey.  I emailed marketing about this and it went unresolved.  I was able to take the excursion survey with no problem, although it gives no areas for comment. Let me tell you about the good parts: We purchased the Ultimate dining package and we were able to make all of our dinner reservations the first day. The magic show with Matt Marcy The show put on in the Japanese restaurant - it was great The food on board was good, especially the Cagney, Moderno, and Teppanyaki. The following trips were great, if a little overpriced:    The Secrets of Puna, even though the trip was changed due to the lava flow. The tour guide was excellent.    The raft and snorkel trip was a lot of fun.    The tubing was great, again, the tour guide Chelsea made the trip.    The Luau show was wonderful, even though the food was not the best. Our cabin steward, Elisa (not sure of the spelling) was the best. The bartender on the 13th smoking deck was great. The bad parts: We contacted our cruise consultant, Joey Santos, when we found out the price of the cruise had dropped dramatically. He stated that he could not give us onboard credit, but that he would upgrade our cabin.  He never sent us the corrected documents, so our luggage went to the wrong cabin and we waited 3 extra hours for our luggage to be delivered to our room.  Thank God for Elisa who was able to contact the steward on the other floor, otherwise we may have had to wait longer. We were told our room was upgraded, but when we got a peck into other rooms, we realized that this didn't happen.  The room right beside us was a much larger room. Also, when I book a cruise, I book near the elevator/stairs.  Our so called 'upgraded' room was VERY far from either stairs/elevators. We were also informed that we would receive onboard credit for the cruise and we didn't receive anything. The Road to Hanna excursion was rained on and we came back to the ship early without completing the trip, never went to Hookipa.  This trip should be looked at and maybe rescheduled due to weather.  We never got the pastries and beverages promised at the beginning, we never really explored the Keanae Peninsula, it was a real washout and due to the weather (and the price), should have been cancelled. The cocktail party for the latitude members was an absolute zoo. My husband was insulted and talked down to in Le Bistro when he asked a question of the waiter.  Also, when I asked for a drink not on the menu, it became a BIG production.  My room key disappeared and didn't reappear until well after the drink was delivered.  We actually had to flag down the maitre'd to find out where the room key went. We had issues in the Cadillac Diner on 2 mornings.  The first morning, our food took a really long time to reach us.  If the restaurant had been busy, we would have understood, but there were only a few people there.  The second morning, 5 tables were seated after we came in and they had there food and we didn't.  We flagged down an officer in a white suit and he finally got us our food, which was cold.  The excuse we got from our waiter was that they had lost one of their servers.  He offered to rewarm my food, but we were running late to get to an excursion at that point and I just ate it cold (toast, home fries, and bacon).  The officer followed me out of the restaurant and told me he would make our bad experience right and would send a bottle of wine to our room, that never happened. Needless to say, we got off the ship on Friday in Kauai, instead of returning to Honolulu.  When we were checking out, we found that we never rec'd the onboard ship credit we were expecting.  When I called our cruise consultant from the ship regarding this, he claimed we never had any onboard credit.  As I was on hold a couple of times while he was checking, all I heard on the on-hold advertisements was about the onboard credits you would receive if you booked an NCL cruise.  Surprise, we never got any. We just took an NCL cruise thru the Panama Canal in January and it was fantastic.  The Hawaii Cruise was a BIG disappointment.  This cruise left a very bad taste in our mouth.  Will be book another NCL cruise?  That remains to be seen, but our next cruise this coming February will be with Royal Caribbean. Thank you for allowing me to vent my frustrations. Angry

 

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Norwegian Epic

January 2012 - Norwegian Epic to Panama Canal, Central America

Norwegian Jewel

May 2004 - Norwegian Jewel to Alaska - Inside Passage

cruisinjoan's Tips

Dakar, Senegal - Unable to stop for pictures at a lot of the places, but tour guide was good and took us to a sand painting craft market.
Banjul, Gambia - Great excursion here. Went to a school where the kids were the best. Also toured a typical family compound.
Lome, Togo - Opposite school experience here. Children very undisciplined and allowed to roam free. Went to village and the poverty was devastating, but the tribal chief had on gold threaded robes.
Takoradi, Ghana - Little dicey at the fishing village where we stopped. Swarmed by children asking for money. Good entertainment where we stopped for lunch at the African Beach hotel. Went out on the shuttle again - scary place to be roaming around.
Porto Grande, Cape Verde Islands - On a so-so excursion here, tour guide was not good. We decided to go back to explore the city. Got off the shuttle and immediately felt uncomfortable when approached and asked when our ship left. Neither the shuttle driver or his assistant came to our aid.
Abidjan, (Ivory Coast) Cote D'Ivoire - 8 hour excursion with armed guards and an ambulance escort. This was the first time the ship had stopped here. City infrastructure has to change before they come back. We would go down a road and take out the electric wires as the bus was too tall.
Sao Tome, Sao Tome And Principe - Got to see how the African women do their wash - in a creek. We are so lucky in America. Experienced a cocoa plant. Not something you might want to see then eat or drink cocoa. Went to a former plantation for lunch, had great food and entertainment and were able to roam the grounds.
Seven Seas Navigator Seven Seas Navigator - The all-inclusive feature was wonderful and I would definitely do it again. Regent also offered a land package that was included in the price. You could either have a 3 day stay in Lisbon before the cruise, or a 3 day safari at the end of the cruise. We did the safari. It was breakthaking!
Nawiliwili, Kauai - Jumped ship here instead of returning to Honolulu. Spent an extra 4 days here.
Pride of America Pride of America - Don't use the Cadillac Diner. Don't eat in the french restaurant if you don't read french and have to ask questions. Don't assume you are getting your room upgraded if you see prices drop after already booking. Try to get Elise for your cabin stewardess. She was an absolute bright spot.

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received a helpful vote on their Seven Seas Navigator cruise review - Wonderful Cruise

shared a quick tip for Seven Seas Navigator"The all-inclusive feature was wonderful and I would definitely do it again. Regent also offered a land package that was included in the price. You could either have a 3 day stay in Lisbon before the cruise, or a 3 day safari at the end of the cruise. We did the safari. It was breakthaking!"

added Oct 23, 2016 cruise on Seven Seas Navigator to their profile.

reviewed their Other (Asia/Africa/Middle East) cruise on Seven Seas Navigator and gave it 5 stars!

received a helpful vote on their Pride of America cruise review - Our worst cruise ever

received a helpful vote on their Pride of America cruise review - Our worst cruise ever

received a helpful vote on their Pride of America cruise review - Our worst cruise ever

received a helpful vote on their Pride of America cruise review - Our worst cruise ever

received a helpful vote on their Pride of America cruise review - Our worst cruise ever

received a helpful vote on their Pride of America cruise review - Our worst cruise ever