February 2016 - Carnival Glory to Caribbean - Western
We very much enjoyed our cruise! The ports were great and we had a blast. The customer service was questionable at times. It felt like Russian Roulette because you never knew if you were going to get someone awesome and helpful, or rude and dismissive. We had an issue with a drink being put on our check that was not ours and when we went down to get it taken off, the first person we spoke to basically told us too bad, and there was nothing he could do. We went back the next morning and the customer service rep promptly removed it and apologized. We also had a staff member interrupt our Valentine's evening by banging incessantly on our door at 10pm. Given that it was Valentine's day, on vacation, in the evening, we were obviously otherwise engaged and did not answer. However, we saw that it was a cruise employee because when we looked out our peephole, she had a name tag on and was in uniform. Instead, we yelled that we were busy multiple times. The woman continued knocking, however. It was extremely disruptive of what was supposed to be a romantic night together. We were both unnerved and upset. When I went down to complain about the occurrence, the customer service representative could not figure out who it was or why they were banging on our door. He apologized but said he didn't think it could have been a cruise employee because they aren't trained to do that. He was very nice, but I expected a bit more from him after our evening was ruined. Despite, these couple of bad run-ins with customer service, we still had an amazing cruise overall. The wait-staff was all amazing as well as the housekeeping staff. The ship was kept very clean and the activities were entertaining! The ports were excellent! We very much enjoyed our vacation and will use Carnival again in the future.